FAQ’s

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FAQ’s2023-02-02T07:38:42+00:00

Frequently Asked Question

Sign Up and Order
 
Order Tracking & Delivery
How do I track my order?2022-06-14T10:55:34+00:00

Sign in to your account and then go to My Account. Click on “My Orders” then click the order you wish to track and click the “Track order” button. Still have queries, call us on +91 8104682560 with your order number.

All products are dispatched through reputed courier partners like Bombino , Professional Couriers. We provide you with a Tracking ID via email for your order by which you can track your consignment on the respective courier partner’s websites.

What is the approximate delivery time?2022-05-24T11:17:39+00:00

In-stock products are dispatched within 4-5 business working days. We choose the right logistics partner to get you the products quickly.

Is it possible to collect the product directly from your office or fulfilment centre anywhere in India/US?2022-06-14T10:37:32+00:00

Yes, For India , Firstly connect with support team +91 8104682560 to proceed further
Top Syringe Compound, 126, Western Exp. Highway,
Behind Samrat Hotel, Near Lodha Aqua, Pandurang Wadi,
Mira Road (East), Dist. Thane  – 401104.

What if I don’t see the product that I wish to order?2022-05-24T12:35:43+00:00

Please write to us at sales@topsyringe.com with the product you wish to purchase and the quantity. Be assured we have the best sourcing team and product specialists to help you to fulfil your requirements at the best price.

How do I see my Order Status online?2022-05-24T11:14:42+00:00

Please login to the Courier partners’ website & put tracking details.

Will I be sent an order confirmation?2022-05-24T11:13:21+00:00

Yes

How to re-order a previous order?2022-05-24T12:42:10+00:00

Go to “My account” and click on “My order”. You will see a list of all orders placed by you. Select a particular order that you wish to repeat and click on “Reorder”.

Payments
Which different payment options do you provide?2022-05-24T11:27:02+00:00

We provide below options to our customers to make payments. You can choose to pay via your preferred option.

  • Make online payment using Wallet, Credit/Debit Card
  • Net Banking
  • Google Pay
  • Other
Can I choose to pay by Cheque or Bank deposit?2022-06-14T11:00:19+00:00

Yes you can.
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.

How do I confirm my offline NEFT payment or Cheque deposit?2022-06-14T11:02:59+00:00

Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.

I want to deposit directly into your account?2022-06-14T11:04:29+00:00

Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.

How do I locate/print an invoice?2022-05-24T11:22:23+00:00

Once order has been dispatched within 2 days bill be sent directly to the customer email ID

How much will I be billed for shipping?2022-06-14T11:05:48+00:00

Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.

Sales Services
Whom should I contact in related to product issues?2022-06-14T10:19:44+00:00

Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.

Are you dealing in B2B?2022-06-14T10:21:03+00:00

Yes.
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.

Where do I mail in my payment for the invoice that I received?2022-05-24T12:45:25+00:00

Drop an email on sales@glass-syringe.com

Any Price negotiation for BULK quantity?2023-02-15T11:40:15+00:00

Yes

Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.

Are you selling your products other than website?2022-05-24T12:44:24+00:00

Yes

Cancellations and Returns
Can I cancel my order?2022-05-24T11:05:45+00:00

No, once the order is ready for dispatch, the customer cannot cancel the order.

Order Cancellation & Replacement Process?2022-05-24T11:04:31+00:00

Kindly refer our Return & Exchange Policy

I want to have a demo of the product before buying, is it possible?2022-06-14T10:23:31+00:00

Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.

Disclaimer2022-05-24T12:39:29+00:00

“Please note that we do not accept any RETURNS & REPLACEMENTS under this Policy. Simply this is a policy where customers are not allowed to return or get refunds for products they have purchased.

If you have any feedback, comments, requests for support or other inquiries, please contact us by email: sales@glass-syringe.com.”

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